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FREQUETLY ASKED QUESTIONS

                                    
  1. My discount code is not working, what do I do? 

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. 

  1.    Where is Clothing Shop Online based?

Our office is located in sunny Hermosa Beach, California, just a few steps from the Pacific Ocean and the kind of people who say "gnarly" (really). 

  1. Where are your products shipped from?

We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry. 

  1. Can I expedite my shipping?

         Yes! We offer the following expedited shipping options:

  • Ground Shipping - UPS
  • 3 Day Select - UPS
  • 2nd Day Air - UPS
  • Next Day Air Saver - UPS
  • Next Day Air - UPS
  • Next Day Air Early AM – UPS
  1. Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

  1.     How can I pay for my order?

Clothing Shop Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

  1. How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

  1. How can I check the status of my order?

       We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here. 

  1. Can I cancel or change my order?

       We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

  1.    Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

  1. How do I return my order?

Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.

  1. What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.

  1. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

  1. I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.

 

  1. Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page.

  1. How do I take care of XYZ fabric?
  • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

 

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S M L XL XXL
CHEST 36 inches 38 inches 40 inches 42 inches 44 inches
LENGTH 25 inches 26 inches 27 inches 27 inches 28 inches
SLEEVE LENGTH 5.7 inches 5.7 inches 5.7 inches 5.7 inches 5.9 inches

 

Note : The measurements given above are garment measurements.

Shipping Ready stock. It can be delivered within 3-5 days. 
Weight 145 grams approx.
Material Made of 100% Cotton Fabric.
Care The softness of cotton and natural colours only gets better with ever wash. Please try and follow care instructions to extend the life of this product. Hand wash separately in cold water for the first few washes. Thereafter, machine wash is fine. [Do not use bleach. Do not scrub. Do not soak for too long]
Colour Slight difference in colour from the visible product image is possible. 

Delivey Information

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays). Your order might be delayed by a few days due to COVID-19 guidelines and restrictions issued by the government.

Are there any shipping charges applicable to my order?
We provide free shipping on all orders.


Return Information


How do I return an item purchased on Jheeni?
Jheeni offers its customers an 'easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Contact our Customer Support team via email or WhatsApp within 7 days of receiving the order.

Step 2: Provide us with your order details and request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Thanks for contacting us. We'll get back to you as soon as possible.

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