Delivery and Return
How does the delivery process work?Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays). Your order might be delayed by a few days due to COVID-19 guidelines and restrictions issued by the government.
Are there any shipping charges applicable to my order?
We provide free shipping on all orders.
How do I return an item purchased on Jheeni?
Jheeni offers its customers an 'easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Contact our Customer Support team via email or WhatsApp within 7 days of receiving the order.
Step 2: Provide us with your order details and request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 7 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.